Leguano return program: €15 credit for old shoes
Have worn-out leguano shoes? Send them back to us – for every complete pair, you will receive a €15 voucher code via email.
The essentials in brief
- €15 voucher code per pair – all leguano models, any age, any condition
- Maximum of 2 pairs per customer account per calendar year
- No purchase necessary – you can simply send the shoes in
- Washing before sending is appreciated but not required
- Voucher: valid for 3 years, can be used once, minimum order value €40, no cash payout
- You cover the postage to us yourself
How it works
- Pack the pair together – both shoes belong together in one package. Feel free to wash them beforehand – though it's not required.
- Include a note with your name and email address (without these, we cannot send you a voucher)
- Send them to us – separately as a parcel or together with a return if you are sending something back anyway
- Receive your voucher via email – after receipt and a brief check, usually within 3–5 business days
Which shoes do we accept?
What we accept
- ✓ All leguano models, regardless of age
- ✓ Any condition – including heavily worn or damaged
- ✓ Complete pairs (both shoes)
What we do not accept
- ✗ Other brands – currently only leguano
- ✗ Individual shoes without their matching counterpart
- ✗ Unpaid shipments (freight collect)
Where to send them?
Return address:
Barfußwelten
Ludolfshäuser Str. 6
37133 Friedland
Germany
Keyword: “Leguano-Rückgabe”
Please be sure to include:
- Your name
- Your email address (where we will send the voucher)
- If available: your order number
Unfortunately, without this information, we cannot assign the package to anyone – and cannot send a voucher.
Note: You cover the postage for separate shipments yourself. A standard DHL parcel is usually sufficient.
What happens to the old shoes?
We check every pair sent in. Anything still wearable is passed on to clothing donation services. Pairs that are no longer usable are disposed of properly.
Frequently Asked Questions
When and how do I receive the voucher?
As soon as your shoes have arrived and been checked by us – usually within 3–5 business days of receipt. You will then receive an email with your personal voucher code. You can enter this in your shopping cart during your next order.
How long is the voucher valid?
3 years from the date of issue. It can be used once, is valid for a minimum order value of €40, and cannot be redeemed for cash.
Do I have to buy anything to participate?
No. You can send in your old leguanos at any time, even without an order. You will receive the voucher regardless – just redeem it whenever you like.
How often can I participate?
A maximum of 2 pairs per customer account per calendar year, meaning a maximum voucher value of €30 per year.
What condition is OK? Even broken shoes?
Yes, we take all leguano shoes – regardless of age, regardless of condition. Heavily worn or damaged shoes are fine too. The only important thing is that it is a complete pair. Please pack them dry so nothing gets moldy in the package.
Should I wash the shoes beforehand?
Only if you want to – it is not a condition, we take the shoes as they arrive. Of course, once washed, it is easier to pass them on later. If you wish to wash them: leguano recommends 30°C in a laundry net, gentle cycle or hand wash, with mild detergent – no powder, no fabric softener. Do not put them in the dryer, let them air dry instead.
Does this also apply to other brands?
Currently, no. We are starting with leguano because it is our largest brand and we can securely identify and categorize these shoes. We will see later if we expand the program.
What happens if I cancel an order where I redeemed the voucher?
Then we will refund the amount paid and reissue the voucher for you. The voucher value itself is not paid out in cash.
What happens to my data?
We use your name and email address exclusively to send you the voucher and to assign your return. Details can be found in our Privacy Policy.
We may terminate or change this program at any time. Shoes that have already been received by us will of course still be processed.
